Frequently Asked Questions...
...about wedding gown preservation services through the Wedding Gown Preservation Company
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Do I need to have my gown cleaned before sending to your company?
No, Wedding Gown Preservation Company will handle all the cleaning of your gown to ensure a proper preservation.
What is the process you use to clean the gown?
Wedding Gown Preservation Company has several different processes that are used for cleaning. Each gown is evaluated upon its arrival and the best cleaning process for that particular gown is used. Proven formulas are used to remove spots and treat the gown, with extra attention given to the neckline, trim and hemline. All of the processes are safe, gentle and environmentally safe. Your gown is then fitted on an acid-free bust form and packed in the Company’s acid-neutral preservation chest. Please note shoulder pads and bust pads must be removed as they could cause damage to the gown over time. They will be wrapped in tissue paper and packed underneath your gown.
What stains are removed with your process?
We are able to remove approximately 95% of all stains. Those such as tar, blood, perspiration, grass, mud, grease, and food are the most common. Also any sugar stains from cake icing, wine and other beverages can usually be removed.
What can be seen in the display window?
You will be able to view your gown and veil. Any other items will be positioned at the bottom of the window, where possible, or packed underneath your gown.
What else can I send along with my gown?
You may also send items such as your veil, headpiece, gloves, garter, moneybag, handkerchief, slip, flower girl gown and related items or accessories. Additional fees may apply.
What kinds of repairs are done to the gown?
Wedding Gown Preservation Company prides itself on having a highly trained staff that can handle most repairs for a nominal fee. Please note on the paperwork you receive with your kit if you would like a call with a repair quote.
How long will it take receive my gown?
The process takes between two and ten weeks after the gown is receive, depending on the season. When it is complete, your gown will be shipped to you anywhere in the continental U.S. via UPS.
Is my gown guaranteed?
YES! Wedding Gown Preservation Company provides a 20 year guarantee against caramelized sugar stains or yellowing. If your gown is found to have yellowed or has caramelized stains Wedding Gown Preservation Company will reprocess the gown at no additional cost. If reprocessing is found to be unsuccessful the preservation cost will be refunded. REMEMBER: NEVER store your gown in the attic or basement.
